Refund Policy

About this policy

Galactic Hosting is a registered business name operated by Peter Benjamin Charlton, sole trader, ABN 91 635 830 529, in New South Wales, Australia. In this policy, “Galactic Hosting”, “we”, “us” and “our” mean Peter Benjamin Charlton trading as Galactic Hosting, ABN 91 635 830 529.

Effective date: 3 October 2026
Last updated: 3 October 2026

Requesting a refund

You may request a refund for a Galactic+ charge by emailing legal@galactichosting.net. We will generally consider reasonable refund requests in good faith, including requests involving billing mistakes, duplicate or unauthorised charges, or material problems with the service.

To help us find the charge, include the Discord account associated with the subscription, the charge date and amount, and the relevant invoice or payment reference if available. Briefly explain what happened and the outcome you are seeking. Do not send full card details, passwords, Discord tokens, bot credentials, or other secrets.

Cancelling a subscription and requesting a refund are separate actions. You should cancel through the Galactic+ billing controls if you do not want the subscription to renew. A cancellation ordinarily stops a future renewal at the displayed time; it does not prevent you from asking us to review an existing charge.

What happens to your service

An approved refund may result in the related paid Galactic+ service being suspended or ended and the associated subscription being cancelled. If we issue a full refund for the current service period, we may suspend or terminate access to the refunded service, including affected bot servers, because that service period is no longer paid.

Where practical, download any bot source code, configuration, and other data you need before the service ends. You are responsible for keeping independent copies of your bot files. Service backups are not guaranteed unless specifically offered, and Galactic+ database backups do not necessarily include customer bot files held through Pterodactyl or other hosting infrastructure.

If only part of a charge is refunded, we will explain any effect on the associated subscription or service when the refund is approved. We will not use this policy to limit a remedy that must be provided under applicable law.

Processing time

We will review requests as reasonably practicable and may ask for information needed to locate the transaction, confirm the account, or understand the service issue. Approved refunds are returned through the original payment method where available. Refund processing times may vary depending on Stripe and your financial institution, and the credit may not appear immediately after we approve it.

Promotions and trials

A free trial does not produce a refundable charge until it converts to a paid subscription. Where a trial or promotion is offered, the duration, price, eligibility rules, and other applicable conditions are shown before Checkout. Trials and promotions ordinarily do not stack unless expressly stated.

Promotional or discounted charges may still be considered for a refund. When reviewing the request, we may consider the terms shown at Checkout, whether the offer was validly applied, the service supplied, and the circumstances of the charge. A promotion already validly applied will not be removed retroactively unless permitted by law and the applicable promotion terms.

Australian Consumer Law

Nothing in this policy excludes, restricts or modifies any rights or remedies that cannot lawfully be excluded under the Australian Consumer Law. Statutory guarantees and remedies remain available where required, including where services fail to meet a guarantee that applies to them.

This policy provides a process for requesting a refund; it does not replace any other mandatory right or remedy that applies to you. You can also read our Terms of Service.

Contact

Send refund and formal billing enquiries to legal@galactichosting.net. For ordinary technical help, use the support page.